FAQ | Frequently Asked Questions | Pre-Check

What do I need to request a background check?

We require an Applicant Release form for all requests. This form must be completed in full as all information is required for the majority of services. We also require either the Client Request Form or a list of services to be done for the requested applicant. Please note that we will ask for clarification if “background check” is requested as we offer a broad range of services. If Education, Employment or Reference Check services are requested, we require the school, employer, or reference information. Please make sure this information includes the name of the school, person or company, phone number and location.

 

What information is required to be completed on an Applicant Release?

We ask that the applicant complete all categories listed on the release to ensure the most thorough results. The date of birth and social security number are required for the majority of services.

 

How do I send in a request(s)?

Requests can be sent by email to info@pre-check.com or by fax to 440-348-5441 or 440-348-5440. We do accept mail requests; however, with this option, we cannot guarantee we will receive the request in a timely manner, and this can significantly increase the turnaround time for results. We do not allow applicants to send in their own requests. In the event that an applicant  does submit their own request, we will contact the customer for approval before processing.

 

How can I check the status of my requests?

You can track your requests by signing into the Pre-Check system and selecting the applicant’s profile. You will be able to view any work that is pending. However, if the service is being proofed you will be unable to view it until proofing is complete.

 

Why is there an 11:00 am cutoff time for requests? What happens if I send my request after cutoff?

To have your request begin processing the same business day, it must be received by 11am EST.
Requests submitted after that time may not be processed until the next business day. The cutoff time allows for our researchers, which may be in a different time zone, to conduct physical court searches on that business day. Sending all requests by 11am cutoff  ensures you the quickest turn around for your results.

 

How long do I have to provide any additional information requested after the initial request is submitted?

We often email to verify information or request missing information for the applicant. The most common being date of birth, social security number, complete address and spelling of name. We will email the day the request is initially processed and may send additional emails if the information is not received. The applicant will be removed from our system if the information is not received after 30 days. We will send a final email notifying the client of the removal date. After that time, they will have to resubmit with all information to have that request processed.

 

How does Pre-Check send me my result reports?

Reports can be sent a variety of ways. The options of how to receive reports are listed in your Client Service Agreement. The most popular is by secure email notification. With this option, you will receive an email  link to the report. Once you click on the link and sign in to the website, you will be able to view your report. We can simply email or fax the report as well. For any additional variations for receiving the report, please email us at info@pre-check.com.

 

How can I, the client, see my result reports?

Sign in to the Pre-Check system and click on the completion date to view your result report. We can simply email or fax the reports as well. For any additional variations for receiving the report, please email us at info@pre-check.com. Please note, to keep all information secure, only the name,  last four digits of the social secuiry number, month of birth, day of birth and completion date are made visible on the report. 

 

How do I change my password?

If you have forgotten your password, select the “forgot password” option on the sign-in screen. You will be prompted to provide your username and email address. You will then receive an email with a temporary password. Once you receive your temporary password,  sign in to your account and select the “My Profile” option to change your password.

 

How do I make a fingerprinting appointment?

 

Fingerprinting services are available during regular hours by appointment only, Monday through Friday. Call 216-226-7700. Please no walk-ins. 

 

What do I need to bring for a fingerprinting appointment for a Pre-Check client?

Photo ID – Preferably a driver's license
Filled out Client Fingerprint Release form
Release should be noted with desired services (BCI, FBI, or both)
Release should be noted with applicable BCI and/or FBI codes if different from standard codes
If you are under 18 years of age a Parent or Guardian (also with photo ID) must be present

 

What do I need to bring for a fingerprinting appointment not affiliated with a Pre-Check client?

Photo ID – Preferably a driver's license
The name and current address of where results should be sent
The desired services (BCI, FBI, or both)
The applicable BCI and/or FBI codes if different from standard codes
If you are under 18 years of age a Parent or Guardian (also with photo ID) must be present
Form of payment – cash or check preferred; surcharges will apply for Mastercard or Visa

 

Why do certain requests stipulate the addition of a Single County search?

In the Statewide and Complete services, if the county to be searched is outside of the primary state being searched, we must add the additional county as a Single County service.
In the Single County and National services, each additional name and county to be searched is added as a Single County search as specified by the outline of the primary service.

 

Why do I get some results before others for the Workers’ Compensation service?

The time frame for Workers’ Compensation results are based on what state is providing the claim history (state of residence unless otherwise specified). The Ohio Bureau of Workers’ Compensation, which is most frequently requested, does not send results in the order they are requested. We do keep in contact and ask for status updates on any results that have not been returned within the time frame provided by the state.

 

Why isn’t the Federal Criminal Service included in the Pre-Check Complete service?

Federal crime cases are held by the United States Marshals Office and are not accessed by any state or county court system. We, therefore, have to follow the U.S. Marshals's guidelines to access those particular case results.

 

How important is the Social Security Number to run a check?

The Social Security Number is crucial in verifying applicant identity and ensuring the most accurate results.

 

What does “Clerk Assisted” mean?

Clerk assisted means our researcher is not permitted to independently complete searches, as only the Court Clerk is allowed access to the records. 
Who is the representative for my account?

We do not assign representatives to accounts. We answer all questions based on what department is the topic of conversation. It is best practice to call Client Services at 216-226-7700 to be paired with the individual who can best answer your question.

 

How is the location chosen for the drug screen service?

We choose the collection site that is closest to the applicant’s current residence provided unless otherwise specified.
What is your fax number?

440-348-5441 or 440-348-5440

 

What are your hours?
 

Our regular business hours are Monday through Friday 9:00am to 5:00pm EST.